Process review leads the City of Milwaukee to an innovative citation process

The City of Milwaukee Wisconsin is continually looking for ways to improve the safety of its citizens and the officers while providing sound parking enforcement to maximize the use of the existing parking supply. This ensures the street is used for the greatest benefit of all residents, businesses, and visitors. It is one of the reasons that we have regular reviews as part of Route1’s Technology Life-cycle Maintenance and Support.

As leaders in turn-key engineering and professional services, the technology life-cycle maintenance and support is one of our clients’ favorite aspects of working with Route1 and is often stated as one of the Route1 differences.

Included in the life-cycle maintenance and support are regular process reviews. During these reviews, we meet with our clients to discuss how their needs are being met, and how they anticipate them changing in the foreseeable future. As technologies advance, we make sure that our clients’ systems grow and expand to not only meet their current needs but our clients’ future needs as well.

During one of their regular process reviews, the City of Milwaukee asked a key question. They wanted to know if there was a way to increase the safety of the officers during the process. Any time a parking enforcement officer leaves their vehicle, they are at more risk. Because of this, we went to work trying to figure out the best way to accomplish the goal of parking enforcement without the officer leaving the vehicle.

Businesses depend on convenient street parking for customers. Parking enforcement encourages turnover and increases the availability of parking in high-demand areas. If a business is on a street with only 10 parking spaces- and the same cars are parked there all day, every day. The business will no doubt lose customers.

Residents also depend on convenient parking. Time-restricted parking along with a resident permit program and the night parking program makes this possible, balancing parking with the need to have safe and clean streets.

Parking Enforcement issues citations to vehicles parked illegally; such as no parking zones, fire lane violations, double parking, disabled parking, loading-zone violations, expired time zones, expired parking meters, night parking, DPW Snow Operation, etc…

Parking Services is working to provide convenience to residents and visitors by updating parking meter technology and payment options, providing affordable short-term and long-term parking in structures, lots, and streets, and administering payment options to ensure vehicle owners can recover vehicles in a timely manner.

The solution allows parking enforcement officers the freedom to perform all tasks without leaving the vehicle. Vehicles that are parked illegally will now automatically receive their citations via mail, with the option to pay online. Officers can now operate more efficiently and take advantage of a safer environment while doing so.

The outcome reflects Route1’s ability to provide turn-key engineering and professional services to all our clients. Our goal is to listen to your needs and create a solution that will help you achieve your goals. Our Life-Cycle Maintenance and Support ensures that your technology will be forever transforming as your operations evolve.