Support Resources
[button newwindow=”yes” link=”https://www.route1.com/mobikey-quickstart/key/desktop/MobiKEY_HelpIndex.html” target=”_blank”] MobiKEY Enabling Device[/button]
[button newwindow=”yes” link=”https://www.route1.com/mobikey-quickstart/android/MobiKEY_HelpWindow.html” target=”_blank”] MobiKEY for Android[/button]
[button newwindow=”yes” link=”https://www.route1.com/mobikey-quickstart/mobikey-help-ios/MobiKEY_HelpWindow.html” target=”_blank”] MobiKEY for iOS[/button]
[button newwindow=”yes” link=”https://www.route1.com/mobikey-quickstart/agent/windows/MobiHost_HelpIndex.html” target=”_blank”] MobiNET Agent[/button]
[button newwindow=”yes” link=”https://www.route1.com/mobikey-quickstart/me/desktop/MobiKEY_HelpIndex.html” target=”_blank”] MobiENCRYPT[/button]
[button newwindow=”yes” link=”https://www.route1.com/mobikey-quickstart/derivid/desktop/MobiKEY_HelpIndex.html” target=”_blank”] DerivID [/button]
[button newwindow=”yes” link=”https://www.route1.com/wp-content/uploads/2019/11/ActionPLAN-Quick-Start-Guide-v1.2-20191030.pdf” target=”_blank”] ActionPlan[/button]
User Guides and Tips
[button newwindow=”yes” link=”https://www.route1.com/wp-content/uploads/2020/09/General-7.1-Tips-and-Recommendations-Updated.pdf” target=”_blank”] MobiKEY 7.1; Tips and Recommendations[/button]
[button newwindow=”yes” link=”https://www.route1.com/wp-content/uploads/2022/03/MAP-User-Guide-3-2-v1.6-REV3.pdf” target=”_blank”] MobiKEY; MAP User Guide[/button]
[button newwindow=”yes” link=”https://www.route1.com/wp-content/uploads/2017/04/MobiKEY-Elevated-Privileges-Guide-v1.6.pdf” target=”_blank”] MobiKEY; Elevated Privileges Guide
[/button]
[button newwindow=”yes” link=”https://www.route1.com/wp-content/uploads/2017/06/Improving-Performance-in-a-Low-Bandwidth-Environment-v1.5.pdf” target=”_blank”] MobiKEY; Improving Performance in a Low Bandwidth Environment
[/button]
[button newwindow=”yes” link=”https://www.route1.com/wp-content/uploads/2019/01/Tips_for_Bidirectional_Audio-v1.6.pdf”] MobiKEY; Tips for Bidirectional Audio[/button]
[button newwindow=”yes” link=”https://www.route1.com/wp-content/uploads/2022/06/ELVO-Administration-and-Installation-Guide-v1.7.pdf” target=”_blank”]MobiKEY; ELVO Administration and Installation Guide[/button]
[button newwindow=”yes” link=”https://www.route1.com/wp-content/uploads/2019/11/DerivID-1.1-User-Guide.pdf” target=”_blank”] DerivID User Guide
[/button]
[button newwindow=”yes” link=”https://www.route1.com/wp-content/uploads/2017/04/Security-Officer-Configuration-Guide-v1.6.pdf” target=”_blank”] DerivID; Security Officer Configuration Guide[/button]
[button newwindow=”yes” link=”https://www.route1.com/wp-content/uploads/2017/04/DerivID-CP-User-Manual-v1.pdf” target=”_blank”] DerivID CP App User Guide[/button]
[button newwindow=”yes” link=”https://www.route1.com/wp-content/uploads/2019/02/ActionPLAN-User-Guide-v3.3.pdf” target=”_blank”] ActionPlan User Guide[/button]
[button newwindow=”yes” link=”https://www.route1.com/wp-content/uploads/2019/09/ScreenSTOP-Installation-Guide-v1.1.pdf” target=”_blank”] ScreenSTOP Installation Guide[/button]
[button newwindow=”yes” link=”https://www.route1.com/wp-content/uploads/2019/09/ScreenSTOP-User-Guide-v1.1.pdf” target=”_blank”] ScreenSTOP User Guide[/button]
[button newwindow=”yes” link=”https://www.route1.com/wp-content/uploads/2022/07/MobiLPR-User-Guide-2.1.pdf” target=”_blank”] MobiLPR User Guide[/button]
Product Updates (Release Notes)
Navy and JSP Release Notes may not follow the same numbering and naming conventions of the commercial releases.
MobiKEY 7.7. MobiNET Agent 7.7
December 24, 2021 FEATURES AND ENHANCEMENTS: MobiKEY sessions now consume 80% less bandwidth allowing for the minimum latency possible, whether you’re watching videos or scrolling through graphically intensive websites. Users with low internet speeds are accommodated...
MobiKEY 7.6. MobiNET Agent 7.6
November 8, 2021 FEATURES AND ENHANCEMENTS: Graphical User Interface upgrade for MobiKEY and MobiNET Agent Remote Assets running macOS Big Sur 11.0 are now supported Performance optimizations Shared LPR reads / events with other users within your organization...
MobiLPR for Android 1.0
November 4, 2021 Mobile App providing License Plate Recognition (LPR) technology leveraging an Android device’s camera and connecting to Genetec Security Center Tool Set. FEATURES: LPR technology leverages Android device’s camera Hit / Hot list events via Genetic...
MobiKEY 7.5. and MobiNET Agent 7.5
June 23, 2021 FEATURES AND ENHANCEMENTS: Performance enhancements and optimizations across the board Improved support for Teams, Office365 and graphically intensive websites Data Sessions through the UDP Protocol are now possible (allowing for better performance)...
MobiKEY for Android 7.0
June 16, 2021 FEATURES AND ENHANCEMENTS: Improved Data Session performance Microphone, Audio and Camera redirection supported Miscellaneous bug fixes COMPATIBILITY: Remote Asset operating system Android 8, 9, 10, 11 (64-bit) RECOMMENDED HARDWARE Samsung Galaxy S4,...
MobiKEY 7.1
August 31, 2020 FEATURES AND ENHANCEMENTS Improved session performance allowing users to participate in video conference calls and watch videos from streaming websites such as YouTube. Added a new switchable Video-Friendly mode for better video playback performance...
MobiKEY 7.0 and MobiNET Agent 7.0
April 2, 2020 FEATURES AND ENHANCEMENTS Boosted performance when doing a data session allowing for users to participate in video conference calls (via Skype, WebEx, Microsoft Teams, etc.), visit graphically intensive websites (which have videos or animations playing...
DerivID 1.1
November 15, 2019 FEATURES AND ENHANCEMENTS: Enrollment functionality now possible through iOS and Android Support for MobiKEY A2T CardReader and Thursby TSS-PK7 Plug-in Reader Faster credential generation through optimization improvements Miscellaneous bug fixes...
ActionPLAN 2.3.50
February 7, 2019 FEATURES AND ENHANCEMENTS: Various AMAP (Administration Management for ActionPLAN) and HR (Human Resources) performance improvements Enhanced password security Improved user interface navigation Miscellaneous bug fixes COMPATIBILITY: Recommended Web...
MobiKEY for Android 5.4.4
January 28, 2019 Improved DeX Station support USB permission settings are now persistent COMPATIBILITY: Remote Asset operating system (OS): Android 4.4, 5, 6, 7 and 8 RECOMMENDED HARDWARE: Samsung Galaxy S4, Samsung Galaxy Tab S2, Samsung Galaxy Note Pro, Samsung...
Open Source Downloads
[button newwindow=”yes” link=”https://www.route1.com/wp-content/uploads/2017/04/DerivIDVPN.rar”] DerivID CP for Android[/button]
[button newwindow=”yes” link=”https://www.route1.com/wp-content/uploads/2017/04/CryptoPath.rar”] ActionPLAN CryptoPath[/button]
[button newwindow=”yes” link=”https://www.route1.com/wp-content/uploads/2017/04/openvpn-auth-ldap.zip”] DerivID Authentication Plugin for OpenVPN Server[/button]
[button newwindow=”yes” link=”https://www.route1.com/wp-content/uploads/2017/04/GNU_GENERAL_PUBLIC_LICENSE.pdf” target=”_blank”] GPL v2
[/button]
Software Development Kits (SDKs)
Please provide your contact information below, and we’ll send you a copy of the DerivID SDK or Spyrus SDK.
Have Questions?
Visit our Frequently Asked Questions section.
[button link=”https://www.route1.com/support/#faq” color=”blue”] FAQS[/button]
Still Have Questions?
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